Tips From an artcle by Dr Pieter E. Streicher
Managing Director at BulkSMS.com.
Use text messaging to reduce the social intrusion of a call. When a mobile call is replaced by a text message it is less intrusive as it gives the recipient an opportunity to reply or call back when
convenient. Mobile phones should be viewed differently from fixed line phones.
Unlike fixed line phone calls, mobile calls are often received in situations requiring our focused attention such as driving a car, during meetings, or at social gatherings. The public use of the mobile phone intrudes into the social space of anybody within earshot, making a private communication a public spectacle.
Enable the "Silent" setting on your mobile phone in public places or open offices spaces. This will allow you to minimise the noise your ringtone or message alert makes in areas where several people may be disturbed by a ringing or beeping mobile phone. This is something that phone manufacturers could help with to make it easier, by including a simple switch for example.
Use text messaging like a pager. This is an unobtrusive way to get hold of a person as there is no immediate compulsion to reply to the message. If a mobile is turned off, the text will be delivered shortly after it is switched on. When fixed line calls are not answered it is assumed that no one is home. It is therefore acceptable to continue calling a fixed line number until someone answers. In contrast, a mobile phone is usually carried on your person. When a mobile call is
not answered it may not be an opportune time to speak. It may be viewed as unnecessary harassment if calls are made continuously to a mobile phone.
Use text messaging as a notepad. Request callers to text the required details after the call. A pen and notepad are common items near fixed line phones for writing down instructions and phone numbers. In contrast, it is often difficult to take notes during a mobile conversation, especially when driving a car (with a hands-free kit) or when listening to multiple voice messages.
Change your voicemail greetings to include: "Don't leave a message, rather text me".
Send a text message instead of leaving a voicemail. This removes the need to write down details while listening to messages. Furthermore, scrolling through text messages is much quicker than listening to many voicemail messages.
Use text messages to send regular updates on a business process directly to a customer's mobile phone. Businesses are finding that customers appreciate receiving regular updates in any extended business process; such as the repairing of a car, the delivery of items ordered online, or when new a cheque book is available for collection.
Avoid the inappropriate use of text messaging. Consumers do not appreciate unwanted marketing messages. Unwanted messages are seen as spam.